You’ll notice that the 2007 HES Report has a different look. Last year we asked our stakeholders how we could improve our report. This is a summary of the comments we received:
• Continue providing the wealth of performance data, but make it easier to access;
• Continue providing the stories that make our company human, but make them more pointed and linked to specific performance outcomes;
• Provide more discussion of what the key issues mean to Sunoco and what the company is doing to address them, both now and into the future.
Throughout the summer, we talked with coworkers, our web design consultants and, later in the fall, with our Stakeholder Review Team about how we could expand but, at the same time, simplify our presentation. The most noticeable change is in our detailed web-based report. As we talked further with our various stakeholders and walked them through our on-line report, it became apparent that the report already provides most of the information they requested. This year, we‘ve tried to make detailed information, such as the data underlying the charts and graphs, more readily available to those who want it. At the same time, not everyone wants that level of detail, so we’re trying to strike a balance. We’ve also tried to describe Sunoco’s interest in each key issue and our approach to managing it. That is followed by a discussion of our performance to date, along activities the company is undertaking to improve our performance. Finally, to the extent we can, we identify upcoming challenges.
Some things have not changed. We still produce the 20-page Summary Report geared to the communities that surround our facilities. But to put our performance into better context, we’ve explained why we’re identifying these particular key issues. We hope that will put our performance into better context. We’ve also tried to put more information into bullet form or in charts and tables to highlight what we think is especially noteworthy.
Our key issues also have stayed the same. As with Sunoco’s approach to strategic, we identify our priority HES issues, develop plans and programs to address those issues and then work our plans – in other words, Plan–Do-Check-Act. We identify new HES concerns as they arise, but the key issues are broadly defined to encompass most of the regulatory and public policy issues we foresee over the next several years.
We hope this reporting format is helpful to you.
Carolyn L. Green
Vice President, HES Regulatory Affairs